Dylan's House of Shadows

Privacy Policy

Effective Date: April 26, 2026

Welcome to Dylan’s House of Shadows (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from dylanshouseofshadows.com (the “Site”).

Please read this policy carefully. By accessing or using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information about you in a few different ways when you interact with our Site:

  • Personal Information: When you place an order, create an account, or contact us, we collect identifiable information such as your name, billing address, shipping address, email address, phone number, and payment information (e.g., credit card numbers or PayPal details).
  • Automatically Collected/Device Information: When you access the Site, we automatically collect certain data about your device and interaction with our website. This includes your IP address, web browser type, time zone, device information, pages visited, time spent on pages, and referring/exit search terms or websites.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Fulfill Orders: To process your payments, arrange for shipping, and provide you with invoices and order confirmations.
  • To Communicate With You: To provide customer support, respond to inquiries, and send you important updates about your account or orders.
  • To Screen for Fraud: To monitor our orders and website traffic for potential risk, fraud, or misuse (in particular, using your IP address).
  • For Marketing (With Your Consent): If you opt-in to our mailing list, we may send you promotional emails about new products, special offers, and updates. You can opt out at any time.
  • To Improve Our Site: To generate analytics about how our customers browse and interact with the website, helping us improve site functionality, products, and user experience.

3. How We Share Your Information

We do not sell your personal information to third parties. We only share your information with trusted third parties to help us operate our business and fulfill your orders:

  • Service Providers & E-commerce Platforms: We share data with the platform that hosts our store (e.g., WooCommerce) and other IT service providers.
  • Payment Processors: We use secure third-party payment gateways (e.g., Stripe, PayPal) to process your transactions safely.
  • Shipping Providers: We share your name and address with postal and delivery services (e.g., USPS, UPS, FedEx) to deliver your orders.
  • Analytics & Marketing: We may share automatically collected data with analytics providers (e.g., Google Analytics) or email marketing services (e.g., MailerLite) to understand site traffic and manage campaigns.
  • Legal Compliance & Business Transfers: We may disclose your information to comply with applicable laws, respond to a subpoena or lawful request, protect our rights, or in the event of a merger, acquisition, or sale of business assets.

4. Cookies and Tracking Technologies

Our Site uses “cookies” (small data files placed on your device), web beacons, and similar technologies to keep track of items in your shopping cart, understand site usage, and personalize your experience.

  • You can manage or disable cookies through your browser settings. However, please note that disabling essential cookies may prevent certain features of the Site (like the shopping cart) from functioning properly.

5. Data Security & Payment Processing

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse.

  • Payment Security: We do not store your full payment card information on our servers. All payment information is encrypted and handled directly by our secure third-party payment processors in accordance with industry standards.
  • While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

When you place an order through the Site, we will retain your Personal Information for our records only for as long as necessary to fulfill the purposes outlined in this policy, resolve disputes, and comply with legal or tax obligations (typically up to 7 years).

7. Your Privacy Rights & Choices

Depending on your location (such as under the GDPR or CCPA), you may have specific rights regarding your personal data, including the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal data.
  • Opt-out of marketing communications at any time (by clicking the “unsubscribe” link in our emails or contacting us).

To exercise any of these rights, please contact us using the information provided in Section 12. We will respond to your request within a reasonable timeframe.

8. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such data, we will delete it promptly.

9. International Data Transfers

If you are accessing the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the U.S. By using the Site, you consent to this transfer.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing them with any personal information.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any changes will be posted on this page, and the “Effective Date” at the top will be updated.

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or if you would like to make a request regarding your data, please contact us at:

Dylan’s House of Shadows
Website: dylanshouseofshadows.com/contact
Email: contact[at]dylanshouseofshadows.com